Privacy Policy

handling your data

Central Coast External Stairs is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and how we keep it safe. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).


What Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

  • Your name
  • Your email address
  • Your phone number
  • Your delivery address
  • Your payment information (processed securely through Stripe — we do not store card details)

Any other information you provide when contacting us


How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
    Arrange delivery of your products
  • Respond to your enquiries and provide customer support
  • Send you order confirmations and updates
  • Improve our website and the products we offer

We will not use your information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties.


Marketing Communications

If you have opted in to receive marketing communications from us, we may occasionally send you updates, promotions, or news about our products. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.


Sharing Your Information

We may share your information with trusted third party service providers who assist us in operating our website and fulfilling orders, including payment processing through Stripe and delivery services. These providers are only given access to the information they need to perform their services and are required to keep your information secure.

We may also disclose your information if required to do so by law.


Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect the functionality of some parts of our website.


Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. All payment transactions are processed through Stripe using 256-bit SSL encryption. We do not store your credit card details.


Accessing or Updating Your Information

You have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. To make a request, please contact us using the details below.


Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

Last updated: March 2026


Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please get in touch.

Phone: 0416 046 210
Email: info@centralcoaststairs.com.au

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Stair Tread Calculator
1
Total rise
1,600 mm
Bottom to top of where stair will be located (mm)1,600 mm

Measure from finished floor level at the bottom to finished floor level at the top.

2
Rise per tread
170 mm
Vertical height of each step (mm) — NCC: 150–190 mm170 mm

A rise of 170–180 mm is comfortable for most adults.

3
Depth of tread (going)
265 mm
Horizontal depth of each tread (mm) — NCC: 240–290 mm265 mm

A going of 250–280 mm suits most external stair applications.

4
Stair width
1,000 mm
Overall width of the staircase (mm)900 mm

Widths up to 1,000 mm are included in the standard online price.

Custom width — enquiry required
Your selected width of — exceeds 1,000 mm and cannot be purchased directly online. Continue through the configurator to complete your staircase selections — your order will be submitted as an enquiry and our team will be in touch with definitive pricing.

Australian NCC standard for external stairs: 150–190 mm rise per tread  ·  Tread going (depth): 240–290 mm

Your staircase summary

Please review your measurements before continuing to the product configurator.

—
treads recommended
Total rise (bottom to top) —
Rise per tread —
Depth of tread (going) —
Stair width —
Total footprint —
Your stair width exceeds 1,000 mm. This will be sent as an enquiry rather than a direct online purchase. Our team will be in touch with definitive pricing.