Privacy Policy
handling your data
Central Coast External Stairs is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and how we keep it safe. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What Information We Collect
When you place an order, create an account, or contact us, we may collect the following information:
- Your name
- Your email address
- Your phone number
- Your delivery address
- Your payment information (processed securely through Stripe — we do not store card details)
Any other information you provide when contacting us
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
Arrange delivery of your products - Respond to your enquiries and provide customer support
- Send you order confirmations and updates
- Improve our website and the products we offer
We will not use your information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties.
Marketing Communications
If you have opted in to receive marketing communications from us, we may occasionally send you updates, promotions, or news about our products. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
Sharing Your Information
We may share your information with trusted third party service providers who assist us in operating our website and fulfilling orders, including payment processing through Stripe and delivery services. These providers are only given access to the information they need to perform their services and are required to keep your information secure.
We may also disclose your information if required to do so by law.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect the functionality of some parts of our website.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. All payment transactions are processed through Stripe using 256-bit SSL encryption. We do not store your credit card details.
Accessing or Updating Your Information
You have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. To make a request, please contact us using the details below.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.
Last updated: March 2026
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please get in touch.
Phone: 0416 046 210
Email: info@centralcoaststairs.com.au

